Shipping policy
Thank you for shopping with Etched and Ever. Everything we make is cut, engraved and assembled to order, so please allow a little time for us to create your piece before it ships.
Processing time All orders are made to order and dispatched within 2 business days. During busy periods or for large custom orders, processing may take a little longer — if so, we'll let you know by email.
Where we ship We ship Australia-wide and internationally.
Shipping within Australia We send all Australian orders with Australia Post.
- Standard shipping: $9.95
- Express shipping: $15.00
- Free standard shipping on orders over $100
Estimated delivery once dispatched:
- Standard: 2–7 business days
- Express: 1–3 business days
These are Australia Post's estimates, not guarantees, and can vary by location and season.
International shipping We ship internationally via Australia Post. Rates are calculated at checkout based on destination and parcel weight. Delivery times vary by country, typically 7–21 business days after dispatch, and can be longer during peak periods or due to customs processing.
Customs, duties and taxes (international orders) Import duties, taxes and customs fees are set by the destination country and are not included in your order total or shipping cost. Any such charges are the responsibility of the customer and are payable on delivery. We're unable to predict or cover these.
Tracking You'll receive a tracking number by email once your order is dispatched. Please allow up to 24 hours for tracking to update.
Incorrect address Please check your shipping address carefully at checkout. We can't be responsible for orders sent to an address entered incorrectly. If a parcel is returned to us due to an incorrect address, you may be asked to cover the cost of re-sending it.
Lost or delayed parcels Once your order leaves us, it's in Australia Post's hands. If your parcel is significantly delayed, lost or arrives damaged, please contact us at etchedandever@outlook.com and we'll help you lodge an enquiry with Australia Post and work with you toward a repair or replacement. See our Refund Policy for how we handle damaged items.