Privacy policy

Etched and Ever (ABN 97324233729) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect When you shop with us or contact us, we may collect: your name, email address, shipping and billing address, phone number, order details and personalisation choices, and communications you send us. We collect payment through our payment providers — we do not store your full card details ourselves.

How we collect it We collect information directly from you when you place an order, create an account, subscribe to our emails, or contact us, and automatically through our website (for example via cookies — see below).

Why we collect it We use your information to:

  • process and dispatch your orders,
  • communicate with you about your order,
  • respond to your enquiries,
  • send marketing emails if you've opted in (you can unsubscribe any time), and
  • improve our website and products.

Who we share it with We share your information only as needed to run our store, including with:

  • Shopify, which hosts our store,
  • our payment providers (such as Shopify Payments, PayPal or Afterpay),
  • Australia Post and any international carriers, to deliver your order, and
  • apps we use to run the store (such as our product-personalisation and email tools).

We don't sell your personal information. Some of these providers may store data overseas.

Cookies Our website uses cookies to keep your cart working, understand how the site is used, and improve your experience. You can disable cookies in your browser, though some features may not work as well.

Data security We take reasonable steps to protect your information, but no method of transmission over the internet is completely secure.

Access and corrections You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing etchedandever@outlook.com.

Changes We may update this policy from time to time. The current version always lives on this page.

Contact Questions about your privacy? Email us at etchedandever@outlook.com.