ORDERING & PERSONALISATION
Can I Personalise my Order?
Yes! Most of our products can be customised with names, colours, fonts and other options depending on the product.
Can I make changes after placing my order?
Changes can be made if production hasn't started. Contact as soon as possible and we'll do our best to help.
What if I make a spelling mistake?
Please double check all personalised details before placing your order, as we'll create your items exactly as entered. We understand mistake can happen. If we feel a mistake as been made we will contact you with an email before production has started to ensure it is correct. If you notice, send us an email and we will try our absolute best to accomodate.
Do you offer custom designs?
Absolutely! If you have something specific in mind, get in touch and we will see what we can create.
PRODUCTION
How long will my order take to make?
Each item is made to order. Current Product times are listed at checkout and may vary slightly during busy periods. If your product is needed by a specific date, please check prioritise my order at checkout to ensure your order is completed earlier. (Please note: expediting your order will have a $20 cost attached to it).
Are all products handmade?
Yes! Every product is designed, laser cut, engraved and assembled by us in Australia.
SHIPPING
Where do you Ship?
We currently ship across Australia nationwide, as well as Canada and United States. This will be updated when we are able to ship to more countries.
How Long does Shipping Take:
Standard Shipping in Australia takes between 5-8 business days (not including our processing times)
Express Shipping across Australia takes between 3-5 business days (not including our processing time)
For Canada and United States, we use Australia post and can take between 6-26 business days (not including our processing time)
Will I receive tracking information?
Yes! You will receive a tracking email once your order has been dispatched.
MATERIALS & CARE
What materials do you use?
We use premium acrylic and quality plywood.
How do I clean my product?
Wipe with a soft, damp cloth. Avoid harsh chemical, abrasive cleaners or any heat as heat may warp the acrylic.
Are your Products suitable for children?
Many of our products are designed for children, however they should always be used under adult supervision.
RETURNS & REFUNDS
Can I return a personalised item?
As personalised items are custom-made, we cannot accept returns for change of mind, If your order arrives damaged or there is an issue, please contact us. We ensure our products are packaged and shipped in perfect condition. If your box is damaged when arrived, this will have to be taken up with Australia post. Photo's and video evidence should be taken as proof prior to opening and during the opening process.
PRODUCTS
Do colours look exactly like the photos?
We do our best to accurately represent colours, however colours may vary slightly between screens and batches of material.
Will the wood grain look exactly like the photos?
Because wood is a natural material, every piece has a unique grain pattern, knots and colour variations, making each item one of a kind.
Are your magnetic products safe for fridges?
Our magnetic products are designed for us on magnetic surfaces. Our magnetic products are made with an adhesive magnetic backing that covers the whole back of our products, ensuring only the magnet touches the surface. The only way you will find scratches is if small particles of dust or particles of food are in between the magnet and surface it is attached to.We recommend keeping them clean and avoiding dragging them across stainless steel surfaces to minimise the chance of fine scratches.
BUSINESS
Where are you located?
We are proudly based in New South Wales, Australia.
How can I contact you?
You can contact us via our website contact form or email, and we'll get back to you as soon as possible.
Still have a Question? We'd love to help! Get in touch via our contact page or send us an email, and we'll get back to you as soon as possible.